Refund policy

Returns & Refunds Policy

AboutWood is proud to offer handcrafted and personalised products. We aim to provide the highest quality items and excellent customer service. Please read this policy carefully.

Personalised and Customised Items

All personalised or bespoke products, including but not limited to:

1. Engraved cheeseboards

2. Engraved chopping boards

3. Engraved trays

4. Other custom-engraved items

are non-returnable and non-exchangeable unless they arrive damaged or defective.
We kindly ask for your understanding that personalised items cannot be returned for change of mind, as they are made especially for you.

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery at info@aboutwood.co.uk , including:

- a description of the issue

- photographs of the product showing the damage or defect, photographs of the package that was damaged in the transition.

Once verified, we will be happy to provide a replacement or a full refund.

Non-Personalised Items

Non-personalised products may be returned within 30 calendar days of purchase, provided they are:

- in their original condition and packaging

- not used, altered, or damaged by the customer.

Return shipping costs are the responsibility of the customer unless the item is faulty.

Return Process

To arrange a return or report a damaged item:

Contact us at info@aboutwood.co.uk or via the chat on our website with your order number and details

Follow the instructions provided to return the item safely
We recommend using a trackable shipping service to ensure your item reaches us securely.

Refunds

Approved refunds will be issued to the original payment method within 3-5 business days after we receive and inspect the returned item.

Your Legal Rights

This policy does not affect your statutory rights under UK law, including your right to receive goods that are as described, of satisfactory quality, and fit for purpose.